All sales through Ambriel Studios are final. Because each piece is handmade and often one-of-a-kind, I do not accept returns or exchanges.
Damaged or Defective Items
I take great care in creating and packaging each piece. If your order arrives damaged or experiences an unexpected breakage immediately after delivery, please contact me as soon as possible so I can determine whether the issue qualifies for an exception.
Please contact me within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the item and any damaged packaging
If the item is determined to have arrived damaged or to have a defect in craftsmanship, Ambriel Studios may, at its discretion, offer a repair, replacement, or refund.
Damage caused by normal wear and tear, improper care, accidents, misuse, alterations, or failure to follow the care instructions provided with your purchase is not considered a defect and is not eligible for a return, exchange, or refund.
Shipping
Customers are responsible for shipping costs associated with returns, exchanges, or repairs unless the item arrived damaged or defective due to an error on the part of Ambriel Studios.
For approved returns or exchanges, items must be securely packaged and shipped with tracking. Ambriel Studios is not responsible for items lost or damaged during return shipping.
Before You Purchase
Please review the product description, measurements, materials, photographs, and care instructions before purchasing. If you have questions about a piece, its materials, size, or care, don't hesitate to get in touch with me before placing your order. I am happy to help you make an informed decision.
By completing a purchase through Ambriel Studios, you acknowledge and agree to this Returns & Exchanges Policy.